Our Policy

Friends Provident International Limited is committed to making its online services available to as many people as possible. We therefore make our websites accessible in accordance with the accessibility guidelines issued by the World Wide Web Consortium (W3C).

Visitors to the website can:

  • Use assistive device technology, for example screen readers, to listen to the website.
  • Change the size of the text through their browser functionality.
  • Change the colour scheme to their preference by applying their own stylesheet to the website, again through their browser.
  • Navigate the website easily.

PDF documents

There are many links to PDF documents on our website. To read these documents, you will need the Adobe Reader (external website, new window) software. Adobe also provides accessibility tools for PDF documents

Links to download Adobe Reader and to the Adobe PDF tools should be available on all pages that have links to a PDF document, as well as this accessibility page.


Changes to improve accessibility are ongoing, but if you come across pages which you find difficult to use, as a result of disability or otherwise, please contact us.

Website issues, log in issues and policy enquiries

If you are having difficulty logging into one of our websites, or have a query about your policy or plan, please contact us.