FPI – our response to Coronavirus ( updated 07 April )

07 April 2020

In these extraordinary times I wanted to reassure all our stakeholders that as the situation and expert advice changes, we will continue to balance the needs of our customers (both policyholders and intermediaries) with the wellbeing of our staff and their families.

With large branch offices across 4 regions we continue to follow the local Government guidance within each region and as a result, we have adopted some flexible working practices, meaning that some staff will be working from home. In addition our staff are not doing any business travel between our branches until further notice.

As we do a great deal of our business online and over the phone, you should not notice any difference. However, we would ask for your patience as some disruption is inevitable in such unusual circumstances.

Please remember that you can view your policy details at any time by logging into FPI Portal. In addition there are a number of different transactions you can do online without any need to contact your local FPI branch.

Please see below the arrangements across our branches in relation to Coronavirus:

  • Hong Kong:
    Our Hong Kong office remains open, with staff adopting a flexible working approach as part of social distancing.
  • Singapore:
    Our Singapore office remains open, with staff adopting a flexible working approach as part of social distancing.
  • Dubai:
    Our Dubai Contact Centre is now closed until further notice. However our teams are working from home to allow a level of social distancing.
  • Isle of Man:
    Our Isle of Man office is now closed until further notice. However, our teams are working from home to allow for social distancing.

All policyholders and intermediaries should use the usual contact details for their local branch or login to FPI Portal. Go to our website for details.

Steve Weston
Interim CEO, Friends Provident International



New Business Applications – Scanned copies and digital signatures acceptable

Digital Signatures

Many of our business partners are experiencing disruption to normal business caused by the current Coronavirus pandemic, so at Friends Provident International we have updated our policy on digital signatures and ID verification.

We are currently accepting digital signatures for new business applications created through DocuSign or Adobe Sign. Will also accept verification of ID and address from a video call. Click here for details

Scanned copies acceptable

With immediate effect, we will accept scanned copies for all new business application forms.

  • Completed and signed in full - with all identification and address verification documents certified correctly.
  • High resolution scans - to ensure absolute clarity. Unclear scans will be returned without processing.

For further details on the above, please contact our sales team at singapore.sales@fpiom.com